Predictive Dialer has evolved as a technology of choice for outbound campaigns like telemarketing, telesales etc. AdoreInfotech's DialPrix, is a comprehensive outbound customer contact product that seamlessly integrates with your existing voice and data systems. DialPrix not only automates the handling of failed calls but also offers: Campaign Development Tools, Predictive Dialing, Call Processing Facilities, Use of Cadence, Frequency & Voice Detection Algorithms, Real-Time statistics & Reporting supporting Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center.
1. Seamless Predictive Dialing
- Advanced dialing systems connecting to the agent at the
- Optimized to minimize the wait time of agents between live calls,
supports Answering Machine and S.I.T. Frequency Detection.
2. Multiple Dialing Modes
- Flexible architecture allows the user to concurrently operate
- Predictive, Automatic or Manual Modes.
3. Multiple Campaigns
- Runs multiple campaigns simultaneously.
- Each campaign can be assigned its own unique set of agent scripts
& call disposition codes .
4. Call Recording, Monitoring & Conferencing
- 100 % digital recording of conversations.
- Supports three-way conferencing or agents can transfer calls.
5. PC-Based Telephony
- Faciliates Call Processing Features such as
dial, answer, transfer, hold, conference and record calls.
- Facilitates peak and off peak rates, flat rates, connection and
service fees, recurring fees, taxes and promotional rates.
6. Real Time Call and Agent Reporting
- Provides Carrier Switch CDR Reconciliation
Reports both agent and campaign wise using industry standard Crystal
- Supports Remote (Web based) monitoring of real time traffic and
7. Database Database Integration
- Can be integrated with host or legacy database systems via
its flexible interface.
- Database can work standalone or merge with the Customer's existing
8. 24/7 Centre of Excellence
- Provides 24x7 tech chat support to customers over 20
- Monitors actively your online calls, bandwidth and carrier Gateway
DialPrix Application is distinguished at 2 levels: Agent Interface,
and Admin Interfaces including Admin Settings and Phone Settings.
The Administrator Interface
- Web Based Administrative screens for management consoles.
- Agent setup and security management.
- Complete campaign setup and configuration.
- Database selection criteria and outbound campaign loading.
- Real time Call Statistics and Agent Reports.
- Standard and customized system reports.
- Total customization for complete business needs.
The Agent Interface
- Take and disposition calls, schedule callbacks, capture contact information and notes, and update legacy databases.
- Sophisticated call processing features such as Start Recording (Record Call) & Transfer ? Conf (Call Transfer). Agents can park (pause) a call, with Music or Message on Hold facility.
- Set up conferencing of calls to third parties as well as receive inbound calls and "make" predictive or automatic calls.